General Terms and Conditions


We respect your privacy, however our website and other affiliated sites and likes, may store untraceable cookies on your computer, this is used to save information, such as previous viewed items etc.
We hold cookies for 30 Days on our own website, other websites may hold untraceable cookies for longer or less
Our website is protected by SSL, meaning usernames and passwords are sent securely, if in doubt look for the little padlock in the Address Bar, (Closed means secured)


All items will be sent in plain discrete packaging.
All products in stock will be packaged and sent from our warehouse by 5PM the same day if ordered prior to 2PM. If Ordered after 2PM then it is more likely the items will be shipped the next day, however we will try our hardest to have it out to you at the earliest possible time.
For items out of stock, or needing to be ordered in, we can have these delivered to you directly or delivered to us, the timing of any orders where items need to be ordered in may vary. If items are delivered to us and then delivered on to you, we will deliver the items as per our normal delivery time frames above.
We can have items sent directly to your self from the supplier, we can even send items that are in stock, and do the non stocked items as a backorder, we can send the stock items immediately and remainder as they arrive.


Your account information will never be sold to any 3rd party, It is up to you (the Customer) to make sure your account is secured and your password isn’t passed on to others.


We accept Bank transfers / Deposits into our Co-Operative Bank (BNZ) Account. Our Bank details are as follows:

Bank Name: Co-Operative Bank (Can be deposited at any BNZ)
Account Name: Custom Group Limited
Account Number: 02-1245-0324980-001

Alternatively Credit Cards (Visa, Mastercard) are available to be used via Stripe, or PayPal.
PayPal is another Payment option.

Laybuy options are available, a Non-Refundable 25% deposit is required, and the balance to be paid over 8 Weeks, Items will be delivered once items are paid in full.